Frequently Asked Questions:
Before
calling, please check this section, as it may answer your
questions.
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Q:
Where are you located? A:
We are located in Baldwin Park, California which is in Los
Angeles County. This means we are right in the middle of
the aftermarket industry for wheels and tires. If we don't
have
it in stock,
we can usually get it in within a few days.
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Q:
How much is shipping?
A:
The prices do not include shipping. Prices
vary depending on weight and zone.
For approximate shipping prices for 48 states,
please click here or
call us at (626) 856-0239.
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Q:
Do the wheels come mounted & balanced?
A:
Wheel and tire packages come mounted, balanced, inflated and
ready for an easy bolt-on installation.
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Q:
Are your wheel prices for a set of four or for one? A:
Wheel prices are listed per each wheel. Wheel and tire
package include 4 wheels, 4 tires and everything
you need for an easy bolt-on
installation with shipping to 48 states.
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Q:
Do I get lugnuts, wheel locks and valve stems when I order
wheels?
A:
If you are buying wheels only, they are shipped
with lug nuts, wheel locks and center caps
only.
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Q: Why can't I search your website for all wheels available
on my specific application?
A:
Since we carry so many brands and with the thousands of makes
and models on the road today, it would be impossible
to catalog
every single wheel in every size for every car. A lot
of websites have this capability, but still have many
imperfections
in their
system on correct fitment. Most cars and trucks on the
road today are very similar as far as wheels and tires
are concerned.
Something
that fits a Honda Accord could also work on a Ford, Toyota,
Mitsubishi, Mazda, Dodge, etc.
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Q: What are your business hours?
A:
We are open Monday thru Friday from 8:00am-6:00pm Pacific
Standard Time and Saturady 9am-4:00pm.
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Q:
Where do you ship?
A:
We can ship almost anywhere in the world. We have customers
from U.K. to Australia to Russia. All prices
listed on the website
are to the U.S. 48 continental states. If
you would like a price on international shipping charges,
please send
us an email with
exact shipping address and what you would
like to order.
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Q:
Why can't you ship to a separate shipping address?
A:
This is for security purposes only and to ensure
that no-one can use your credit card
who isn't authorized. By having
this policy, we protect the legitimate
card holders. If you really
need to ship to another address besides
the billing address, you can call the (800) number on the
back
of the credit
card to list an alternate address. They
will
allow you to list
at least one other alternate shipping
address.
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Q:
How is my order packaged for shipping?
A:
When you are buying wheels only, we usually
use the original boxes. If you
are buying wheels and
tires,
the tires
are mounted onto the rims and
high speed computer balanced. Cardboard is
placed over the face of the wheel
and they are shrink-wrapped. Tires are
shipped as-is,
with just
the shipping labels
attached to them.
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Q:
Do you carry other wheels or
tires not listed on your
web site?
A:
The brands listed on the
web page are what we
mainly deal
with. If
there
is a model
missing in one of
these brands,
it usually
means that is discontinued
or no longer available.
We are always
updating the
website with current
information. We
can usually
special order other brands
which are not listed
on the website. If you know what
you are
looking for, please email
us for a quote.
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Q:
When I place an order,
when will my credit
card be charged?
A:
Before anything is
ever processed,
we make sure
for you that
the wheels and
tires
you ordered will
correctly
fit your
vehicle. Once
fitment is determined,
your credit card will
be charged
and the order
will be processed.
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Q:
Do you offer any
kind of wholesale
program
for dealers?
A:
If you are looking
for a dealer
on wheels and
tires,
please
fax us your
business
license and
re-sale #. You can get
a discount
of 5% off all
brands
listed on the
website once
this
is completed.
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Q:
Can I buy an
odd number
of wheels
(i.e.
one, or three)?
A:
Yes,
you
can order
wheels
one
at a time.
The
freight
charge
is
cheaper on a
set
of
4 though.
Please
send
us
an email
for
a
quote
with
shipping
and
include size,
finish
(silver
or
chrome) and
vehicle
application.
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Q:
How
long will
it take
my order
to get
to me?
A:
If
we have
the item
in stock,
we will
ship it
out UPS
Ground the
same day
you place
the order.
If we
have to
order the
wheels, it
usually only
takes a
few days
to get
the order
ready to
ship. Being
located near
Los Angeles,
CA makes
it easy
for us
to order
a set
of wheels
and ship
right away.
Most wheel
companies are
located either
here. West
Coast and Mid-West customers
can expect
shipments to
arrive in
about 3-5
days from
the time
we ship and East
Coast customers
can expect
about 7-10
days.
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Q:
Do
you have
everything listed
on your
web site
in stock?
A:
No,
but we
do carry
a large
inventory. Also
when we
don't have
stock we
can get
most products
from local
warehouses within
a day
or two.
Sometimes items
are totally
sold out
and we
can't get
them for
some time.
This is
obviously beyond
our control
and we
will contact
you via
E-mail to
let you
know and
give you
the option
of waiting/changing
the order
or canceling
all together.
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Q:
Do
you match
prices?
A:
Yes
we do.
We will
meet or
beat ANY
legitimate price.
(* Some
restrictions apply)
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Q:
Are
your posted
prices
in
Canadian or
U.S. Dollars?
A:
All
prices
are
listed
in
U.S.
currency.
For currency
converter,
please
use
XE.com.
If you
would like
a price
quote
on
international
shipping,
please
send
an email
with your
complete
address
and
what
you would
like
to
order.
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